Returns & Exchanges

At Official 7Artisans Store, we want you to be completely satisfied with your purchase. If you are not happy with your lens or accessory, you can return it within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Item

Carefully pack the product in its original packaging, ensuring all caps, manuals, and accessories are included to prevent damage during transit.

3

Ship the Product

Affix the provided return label or ship the package via a traceable carrier to our designated warehouse address.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing